Examination Management and Invigilator Training

Examination Management and Invigilator Training

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Invigilator Training

High quality and robust invigilation is an integral part of the overall 'student service' package which students have a right to expect from their education institution.

Invigilator Training is normally offered as a Half-Day programme which is designed to equip Assistant and Senior Invigilators with the necessary skills to respond to, and deal with, a wide range of incidents and situations both calmly and consistently.  The programme is appropriately adapted to meet the requirements of the regulations and procedures of the client organisation.  In addition to the 'information' aspects of the programme, participants will be required to address and complete a range of Case Studies based on real assessment situations - which again can be specifically tailored to the needs of your institution.  The programme can also be commissioned as a 'refresher' for previously trained invigilators.

Invigilator Training is suitable for:

  • Universities
  • Professional Bodies
  • Corporate Assessment Centres 
  • Further Education Colleges
  • Business organisations


 Learning Outcomes

This programme is designed to enable participants to gain:

  • An understanding of the context of assessment and the scope of of the assessment operation in the client institution - and key issues
  • An appreciation of the importance of customer service
  • An understanding of equality issues and their relationship to the assessment process 
  • An understanding of the role and the range of responsibilities required
  • Experience of Case Studies based on real assessment incidents
  • The confidence to deal with a wide range of circumstances and situations  - calmly and appropriately
  • An understanding of when (and where) to seek help and advice


Indicative Programme - Half Day

Session One
Context
This session provides context introducing participants to the size and nature of the assessment operation in the relevant organisation

Sesson Two
Roles
Sesson Two introduces participants to the various personnel involved in the assessment process throughout and the potential interaction between roles.  This aspect also covers in detail; the role of the Invigilator, the Senior Invigilator, Attendants/Assistants.

Session Three
Candidates with Individual Examination Arrangements (IEAs)
This session covers invigilation issues for candidates who are granted special examination arrangements as a result of a medical, or other certified equality need.

Session Four
What to look out for
Session Four details what to look out for during the examination process including; any prohibited materials, unauthorised communication - both verbal and non-verbal and unusual and/or persistent behaviour types.  The issue of permitted and prohibited materials is covered in detail.

Session Five
Do's and Don'ts and Contacts
Session Five covers the key 'dos' and don'ts of successful assessment invigilation and first points of contact for Invigilators and Senior Invigilators

Session Six
Case Studies
This is a very interactive session,usually based around 6 different Case Studies - each with two or more contrasting scenarios.  All case studies are based on real assessment situations and can be tailored to the requirements of any organisation's assessment regulations.  Participants work through case studies in pairs/groups and are invited to contribute to discussion.

Session Seven
Summary
This session will sumarise key points and answer any outstanding questions that participants may have.


Who we work with and Client Feedback

Invigilator Training has been delivered for a number of orgnisations including:

Chartered Institute of Purchasing and Supply 

Queen Mary University of London

Skills for Growth  - Bexleyheath and Stratford

Feedback from participants on our Invigilator Training programme has included:

 "Very knowledgeable trainer who had tailored the session to our specific requirements" 

"A very informative session which has given me the confidence to take up the role of Invigilator"  


 Examination Management

Sue Carrette has over 20 years experience in exam supervision and Invigilator Training - both in-house Invigilators drawn from staff - and (external) contract Invigilators. Sue continues to be actively involved in examination supervision - working with three leading universities in London and a wide range of professional bodies (nationally and internationally) principally within the financial services sector.

Sue Carrette currently delivers examination supervision for the following organisations:

Chartered Insurance Institute (CII)

Institute of Chartered Accountants in England & Wales (ICAEW)

Institute and Faculty of Actuaries

International Workplace

London Business School

London School of Economics & Political Science

Open University 

Society of Actuaries USA (SOA)

University of Westminster

She has also previously worked for:

 International English Language Testing Service (IELTS)

University of Manchester

University of Salford