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Expertise

Sue Carrette has worked in higher and professional education for over 20 years, principally in the areas of professional development, education management and student support, in a career which has to date encompassed work with a diverse range of organisations including; Queen Mary University of London, the UK Council for International Student Affairs (UKCISA), the University of Manchester, Kings College London, the Association of University Administrators (AUA), and the University of East London.

In August 2012 Sue Carrette was awarded Fellowship of the Association of University Administrators (AUA) - FAUA.  Fellowship of the AUA is awarded in recognition of both the commitment of an individual to Continuing Professional Development (CPD) and the impact and influence their CPD has had on others, and on the sector.

Principal areas of experience are; professional development, service evaluation and review, student recruitment and retention and widening participation and mentoring.       Sue has an MA in Higher & Professional Education from the Institute of Education (University of London) and a wide range of experience within the sector, nationally and internationally.

Having previously collaborated with the American Association of Collegiate Registrars and Admissions Officers (AACRAO) on a programme of high profile international conferences covering a range of student recruitment and retention issues, Sue also developed and led a research visit to US and Canadian higher education institutions.  This included four themes; Student Support, Widening Participation, E-learning and Professional Development.   Sue has also been responsible for collaboration with the Australian Association of Tertiary Education Management (ATEM).

Sue continues to maintain an interest in the field of comparative international education management and has been a contributor to a number of national and international conferences.

Specific experience as a consultant and trainer includes;

  • A review of the organisational development and future shape of the Student Services customer interface for a large London University

  • A review of the CPD needs of, and provision for, UK further and higher education staff supporting international students (UK Council For International Student Affairs UKCISA (funded by the Prime Minister's Initiative on International Education PMI2))

  • Delivery of development events to staff 'red circled' as a result of the HERA process

  • Evaluation of the service delivery and management of the mentoring programme underpinning widening participation at the UK's largest Medical School

  • The development and delivery of a comprehensive and interactive Invigilator Training programme - to higher education institutions and professional bodies

  • Design of a national event for Educational Developers (Centre for Pharmacy Postgraduate Education/University of Manchester)

  • Training for frontline Student Support Staff - delivering a customer focused enquiry service/one stop shop

  • National validation event training - preparation for validation by the Open University Validation Services

  • Induction sessions for part-time academic staff

  • Leadership of development sessions at conferences in the UK, USA and Australia as follows:

    • American Association of Collegiate Registrars and Admissions Officers (AACRAO)

    • Higher Education Staff Development Agency (HESDA - now part of the Leadership Foundation for Higher Education)

    • Association of Tertiary Education Management (ATEM - Australia and New Zealand)

    • Association of University Administrators (AUA)

    • Association of Managers of Student Services in Higher Education (AMOSSHE)

  • The development and design of three high profile international conferences in collaboration with AACRAO on the following themes:

    • 'Recruitment and Retention'

    • 'One Stop Shops'

    • 'Managing Student Employment'

  • National Mentor and Mentee training for the AUA Postgraduate Certificate in Professional Practice (higher education management and administration) and management of the National Training Team

Where appropriate, suitably qualified and experienced associate consultants and trainers may also be enlisted to contribute further expertise to particular projects.