About Sue Carrette

Sue Carrette has worked primarily in higher and professional education for over 25 years, principally in the areas of consultancy, professional development, education management and student support.  She has worked for a diverse range of organisations including; Queen Mary University of London, the UK Council for International Student Affairs (UKCISA), the University of Manchester, Kings College London, the Association of University Administrators (AUA), and the University of East London.

Sue Carrette began working with the Arts, Cultural and Heritage sectors in 2017 and brings to these sectors substantial relevant experience from her career in education together with contextual experience as an active and long-term volunteer in several key organisations and further academic study.  She is a member of the Museums Association and the Association for Heritage Interpretation (AHI).


In 2012 Sue was awarded Fellowship of the Association of University Administrators (AUA) - FAUA.  Fellowship of the AUA is awarded in recognition of both the commitment of an individual to Continuing Professional Development (CPD) and the impact and influence their CPD has had on others, and on the sector.  Sue has an MA in Higher & Professional Education from the Institute of Education (UCL) and a wide range of experience within the sector, nationally and internationally.

Having previously collaborated with the American Association of Collegiate Registrars and Admissions Officers (AACRAO) on a programme of high profile international conferences covering a range of student recruitment and retention issues, Sue also developed and led a research visit to US and Canadian higher education institutions.  This included four themes; Student Support, Widening Participation, E-learning and Professional Development.   Sue has also been responsible for collaboration with the Australian Association of Tertiary Education Management (ATEM).

Sue continues to maintain an interest in the field of comparative international education management and has been a contributor to a number of national and international conferences.

Specific experience as a consultant and facilitator includes;

  • Work with two academic departments at a large university in the East of England to evaluate current facilities and output and develop recommendations for commercial activitiy and working with businesses 
  • A review of the organisational development and future shape of the Student Services customer interface for a large London University

  • A review of the CPD needs of, and provision for, UK further and higher education staff supporting international students (UK Council for International Student Affairs UKCISA (funded by the Prime Minister's Initiative on International Education PMI2)

  • Evaluation of the service delivery and management of the mentoring programme underpinning widening participation at the UK's largest Medical School(funded by the Damilola Taylor Trust, the Brightside Trust and the Pool of London Partnership)

  • Leadership of development sessions at conferences in the UK, USA and Australia as follows:

    • American Association of Collegiate Registrars and Admissions Officers (AACRAO)

    • Association of Tertiary Education Management (ATEM - Australia and New Zealand)

    • Association of University Administrators (AUA)

    • Association of Managers of Student Services in Higher Education (AMOSSHE)

  • The development and design of three high profile international conferences in collaboration with AACRAO on the following themes:

    • 'Recruitment and Retention'

    • 'One Stop Shops'

    • 'Managing Student Employment'

  • National Mentor and Mentee training for the AUA Postgraduate Certificate in Professional Practice (higher education management and administration) and leadership and management of the National Training Team

Image above © UCL Alumni Association